Privacy Policy

FFGR Brazil Privacy Policy. How we collect, use and protect your personal data in accordance with the LGPD (Lei Geral de Proteção de Dados) and applicable international data protection standards.

1. Who We Are

FFGR Brazil is a luxury chauffeur service operating in São Paulo, Rio de Janeiro, Brasília and internationally across South America. We are committed to protecting and respecting your privacy in accordance with the Lei Geral de Proteção de Dados (LGPD: Law 13,709/2018) and applicable international data protection standards.

Data controller: FFGR Brazil

Contact: contact@ffgrbrazil.com | +33 7 43 46 14 91

2. What Data We Collect

We collect the following categories of personal data:

We do not collect sensitive personal data (dados pessoais sensíveis) as defined under the LGPD, unless strictly necessary and with your explicit consent.

·Contact information: name, email address, phone number provided via our enquiry form or direct communications.
·Travel details: pick-up and destination addresses, dates and times provided for booking purposes.
·Communication records: WhatsApp and email correspondence related to your bookings.
·Technical data: IP address, browser type, and pages visited (via analytics cookies, only if explicitly accepted by you).

3. How We Use Your Data

Your personal data is used for the following purposes:

·To process and manage your reservation requests
·To communicate with you regarding your bookings and any related queries
·To send service-related information (we do not send marketing communications without your explicit consent)
·To comply with applicable legal and regulatory obligations under the LGPD
·To improve and optimise our services (analytics, only with your consent)

4. Legal Basis (LGPD)

We rely on the following legal bases for processing your personal data under the LGPD:

·Contract performance: processing booking-related data is necessary to fulfil the service you have requested.
·Legitimate interests: improving the quality and relevance of our services, where such interests are not overridden by your rights.
·Consent: analytics cookies (you may withdraw your consent at any time via the cookie banner or by contacting us directly).

5. Data Sharing

We do not sell, rent, or trade your personal data. We may share your data with the following categories of recipients only where strictly necessary:

All third-party partners with whom we share data are bound by appropriate data protection agreements and are required to handle your information with the same standard of care we apply internally.

·Payment processors, where applicable to your booking
·Service partners required to fulfil your reservation (e.g. partner chauffeurs operating under strict confidentiality)
·Legal or regulatory authorities where required by applicable Brazilian or international law

6. Data Retention

We retain your personal data only for as long as necessary for the purposes for which it was collected:

·Booking and communication data: 3 years from the date of last interaction
·Analytics data: 26 months maximum
·You may request deletion of your data at any time (see Your Rights below)

7. Your Rights (LGPD)

Under Brazilian data protection law (LGPD), you have the following rights in relation to your personal data:

To exercise any of these rights, please contact us at contact@ffgrbrazil.com. We will respond within 15 business days of receiving your request.

·Right of access: to confirm and obtain a copy of the personal data we hold about you.
·Right to rectification: to request correction of inaccurate or incomplete data.
·Right to erasure: to request deletion of your personal data ("direito ao esquecimento"), subject to applicable legal obligations.
·Right to object: to object to processing based on legitimate interests.
·Right to data portability: to receive your data in a structured, machine-readable format.
·Right to withdraw consent: at any time, where processing is based on consent.
·Right to restrict processing: in certain circumstances defined under the LGPD.

8. Cookies

Our website uses two categories of cookies:

You may withdraw your consent to analytics cookies at any time by clearing your browser cookies or by contacting us directly.

·Essential cookies: required for the website to function correctly. These cannot be disabled as they are strictly necessary for site operation.

Website publisher

Fédération Française de la Grande Remise (FFGR), association governed by the French Law of 1 July 1901.

RNA: W784011244 · SIREN: 924 671 902

Registered office: 231 rue Saint-Honoré, 75001 Paris, France

Publication director: Le Président de la Fédération Française de la Grande Remise (FFGR), représentant légal de l'association.

Contact: contact@ffgr.io · +33 1 88 61 15 48

Hosting provider

Vercel Inc., 440 N Barranca Avenue #4133, Covina, CA 91723, United States.

Telephone published by Vercel for its designated copyright/DMCA agent: +1 559 288 7060.

Official source: https://vercel.com/legal/dmca-policy